Support at Home, Simplified and Maximised.
Our coordination team ensures every dollar of your funding goes further, connecting you with trusted local services and tailored support that enhances your quality of life.
- Single contact number for all of your care enquiries
- Local care networks nationwide
- Regular budget and support updates.
- Care Coordinated for you, your way, in your home.
Why Choose Care Coordination Australia
A well-managed budget and affordable services are the foundation of maximised care at home.
At CCA, we believe that when your funding is prioritised, you stay independent, supported, and in control of your life for longer.
As independent coordinators, our role is simple: to help you make the most of your Support at Home funding, connect you with trusted local providers, and ensure every dollar goes toward improving your wellbeing.
Under Support at Home’s clinical care stream, we work closely with Exercise Physiologists, Physiotherapists, Occupational Therapists, Dietitians, and other allied health professionals to:
- Reduce your risk of falls through tailored movement and strength programs
- Ensure your home environment is safe and functional for daily living
- Coordinate services that minimise stress and enhance comfort at home
With CCA, your care isn’t managed by a call centre or hidden behind high provider fees, it’s personally coordinated by a team that represents you.
After facing the hurdles of My Aged Care with their own family, Kaelan set out to make care more transparent, accessible, and empowering for others alongside his Mum, Tania.
Our mission is to make home care transparent, empowering, and enjoyable, so you can continue living safely and independently where you belong, at home.
Support at Home Services
To ensure that support is targeted to individual needs, Support at Home offers a clear list of services under three distinct service categories, each funded slightly differently depending on your financial situation.
Click each section to see inclusions.
Clinical Care
This category includes nursing care such as wound care, medication management and continence care. It also includes allied health services like physiotherapy, occupational therapy and podiatry.
Regardless of your financial situation, the government will fully cover the cost of all clinical supports, so there is no out-of-pocket cost.
- Full Pensioner will contribute 0%
- Part Pensioner will contribute 0%
- Self Funded Retiree will contribute 0%
Independent Services
This category includes help with daily activities such as personal care (showering and dressing), social support and community engagement (transport to appointments), and respite care for carers to take a break.
Depending on your financial situation, you will partially cover the cost of Independence Support through a co-contribution.
- Full Pensioner will contribute 5%
- Part Pensioner will contribute 5–50%
- Self Funded Retiree will contribute 50%
Please Note: If you are a Grandfathered HCP recipient (approved for a Home Care Package before 12 September 2024) you will be no worse off under the contribution arrangements for Support at Home. You will never pay more than you are currently paying with an ITF.
Everyday Living
This category covers essential services to support your independence to maintain a clean and liveable home environment. For example, assistance with cleaning, gardening, shopping, or meal preparation.
Depending on your financial situation, you will partially cover the cost of Everyday Living Support through a co-contribution.
- Full Pensioner will contribute 17.5%
- Part Pensioner will contribute 17.5–80%
- Self Funded Retiree will contribute 80%
How to find a provider that’s right for you?
Most people don’t realise how easy it is to change providers, until they do it. What do they notice straight away? The difference.
- Our industry connections and long-standing relationships, ensure that we will find the provider that is right for you.
- Instead of long wait times and call back request, we handle your request for you.
- Instead of losing hours of care to hidden fees, you get more time with local support workers.
Care recipient’s tell us it feels like a weight has lifted.
They spend less time navigating care and more time actually enjoying it.
Getting started is simpler than you think
We make the process easy, so you can focus on what matters most.
a call
We’ll talk through your goals, answer any questions, and complete the initial onboarding form together.
Once you’re onboard, we start lining up the care and support that fits your life, and your budget.
Budgets & Pricing under Support at Home
Understand what the government funds, when co-contributions apply, and how CCA helps you stretch every dollar.
How our fees work under Support at Home
Under Support at Home, CCA charges in line with each service received instead of a set monthly percentage. This utilisation-based structure means you only pay coordination when you receive care.
How does this compare?
| Service | CCA Advantage | Fully Managed Providers |
|---|---|---|
| Management Costs | 10% Care Management & 10% Provider Utilisation Rate | Minimum 10% Care Management & 10% Provider Utilisation Rate |
| Care Management | 25% utilisation rate | From $200.50/hr |
| Nursing | From $100/hr | From $224/hr |
| Allied Health | From $115/hr | From $268/hr |
| Personal Care | From $65/hr | From $135/hr |
| Social Support | From $50/hr | From $135/hr |
| Transport | From $10 per trip | From $85 per trip |
| Meal Preparation | Freedom of choice | From $135/hr |
| Overall | Affordable, personalised, transparent | Higher fees, less flexibility, provider-controlled services |
CCA Fee Example
CCA has moved from a flat 11% coordination fee to a service utilisation rate. Here’s how it works in practice:
| Item | Amount |
|---|---|
| Supplier service price | $50.00 |
| + Care Coordination Service Utilisation Rate (25%) | $12.50 |
| + Provider Fee (10%) | $6.25 |
| = Total Hourly Cost | $68.75 |
Note: This is an example for a standard hourly service. Actual pricing varies by service provider rates and location.
Under Support at Home, your funding will no longer accrue into an “unspent funds” account. For equipment (Assistive Technology) and home modifications, we will apply for these together through My Aged Care, with coordination fees capped at:
- The lower of 5% or $250 for Assistive Technology (AT)
- The lower of 5% or $500 for Home Modifications (HM)
Hear from our clients
We’re proud to have helped so many families find the right care solutions.
But don’t just take our word for it – here’s what some of our clients have to say about their experience with Care Coordination Australia.
After relocating to a new area in the Wide Bay region, CCA helped establish services in our home that allowed us to deal with my spinal injury. All the services arranged were completed quickly to suit my disability. CCA has made me feel independent and are a team I can trust. CCA has allowed us to feel safe and enjoy our lives to the fullest.
We recommend that any Support at Home recipients that need help and guidance should contact CCA. You will notice the difference with their professional approach, which will be very beneficial to your life’s progress.
Sue and Beric Lees
My wife and I appointed CCA as our coordinator’s , 18 months ago. I am happy to say I am totally happy with their service. In May 2024 my wife was diagnosed with AML Leukemia and was weeks to live. I immediately advised CCA asking for additional help. The team were so helpful and compassionate, and immediately helped where possible.
My wife and I were so surprised of their response. After my wife’s passing CCA have been so caring, keeping in contact with myself, offering additional support if required. Being with CCA is like belonging to one big happy family. Caring and compassionate. I have recommended them to a number of my friends, and they are all happy.
Dave McDonald
The care coordination team is exceptional in their client-focused approach. They ensure that all resources, including support personnel and necessary supplies, are allocated and procured well ahead of time, providing a seamless and stress-free experience for clients.
Their proactive approach to resolving issues and their unwavering commitment to advocating for clients is truly commendable. They go above and beyond to ensure that every detail is managed with care and precision. I would highly recommend their services to anyone looking for compassionate and professional support.
Ash Gibson
Clinical Nurse
We first started being coordinated by CCA in 2022. We are pleased to return to CCA after leaving to go to a local provider. We were promised a lot but got left without carers for five days. They were hard to contact, and we knew we needed to change back to CCA.
Care was reinstated immediately, and we have a wonderful care coordinator and very caring local carers. We could not be happier.
John & Ivy Fleming
HCP Recipients
Working independently with CCA has allowed myself the freedom to develop a strong relationship and friendship with my client. When I first met Ron, he was under a lot of stress with his wife in care. Now Ron visits regularly, has social outings and domestic assistance which has greatly improved his quality of life and mental health. This has been noticed by his family and friends.
I truly believe that many age care recipients would greatly benefit from this type of support in the future of age care, compared to the more traditional and less personable support that has been provided by larger institutions.
Lachlan Reaby
Support Worker
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Frequently Asked Questions (FAQ)
Support at Home – Everything You Need to Know
Is Support at Home the same as the old Home Care Package program?
Support at Home will replace the current Home Care Package (HCP) system from 1 November 2025.
If you already receive a Home Care Package, you will be automatically transitioned to an equivalent Support at Home level. There is no interruption to your services, and your funding simply shifts to the new system.
What’s changing under Support at Home?
Support at Home introduces a simpler, more flexible, and more personalised approach to aged care. Key improvements include:
- Eight levels of ongoing support, plus multiple short-term pathways
This ensures your funding aligns closely with your individual health, safety, and daily living needs. - Upfront funding for Home Modifications and Assistive Technology
Approved equipment and home upgrades can now be funded upfront, meaning you no longer need to save money from your care budget to access essential support items. - Capped Care Management costs
A set portion of your funding is allocated to your Care Manager, ensuring you receive the guidance and support needed to manage your services. - Fair and transparent participant contributions
You’ll only contribute to the services you actually use. Contributions are based on a set percentage of each service’s hourly cost.
For example: if you receive two hours of personal care, your contribution applies only to those two hours.
Will I need to contribute to my services?
Yes, some services require a co-contribution. The amount depends on:
- The type of service (clinical services will be fully covered)
- Your financial situation
- The number of hours or units of service you receive
You only pay for what you use.
If you received a Home Care Package before 12 September 2024, your contribution arrangements will not be made worse under Support at Home.
What services can I receive under Support at Home?
Support at Home groups services into three main categories:
- Clinical Care
Nursing, wound care, medication management, continence support, allied health (e.g., exercise physiology, physiotherapy, podiatry), and other health-related services. - Independence Support
Personal care, assistance with mobility, nutrition and meal preparation, medication prompting, and support to maintain daily living activities. - Everyday Living Support
Domestic assistance, laundry, transport, shopping, social support, community participation, and companionship.
You may also receive additional funding for Assistive Technology and Home Modifications when needed to improve safety and independence.
What if my care needs change over time?
If your health or circumstances change, you can request a reassessment at any time.
Your support level may be adjusted to better meet your needs, and your care plan will be updated accordingly.
Shape What happens if I am waiting for a Home Care Package?
If you are currently on the waiting list, your place is protected. When Support at Home begins, your approved HCP level will convert directly to an equivalent Support at Home level.
You will not lose your position or progress in the queue.
Shape What happens if I am waiting for a Home Care Package?
- Start with My Aged Care — Call or apply online for an assessment.
- Complete your assessment — A trained assessor will visit you to determine eligibility and care needs.
- Receive your support level — You’ll be assigned a Support at Home level and quarterly budget.
- Choose your provider — Call CCA, and we’ll help you find a provider, design a personalised care plan and coordinate your services.
Can I choose my own support workers or service providers?
Yes. Support at Home is designed to increase flexibility and choice.
You can choose who delivers your care, and your Care Coordinator can help organise trusted, local providers who best match your needs and preferences.
Will I still be able to use unspent funds?
Under Support at Home, funding is provided quarterly rather than annually. This ensures a more predictable and stable budgeting cycle. Unused funds do not carry over as they currently do in HCP — instead, the system focuses on matching funding to your ongoing needs.
How does Care Coordination Australia support me under the new model?
CCA helps you:
- Understand your Support at Home budget
- Choose local care providers
- Prevent overspending or unexpected fees
- Ensure your services align with your goals
- Navigate the system with clarity and confidence
Our role remains the same: to make your care simple, transparent, and tailored to you.
Support at Home Funding
There are 8 classification levels of funding available under Support at Home. The dollar figures below are current estimates provided by the Australian Government and are subject to change.
| Funding Level | Quarterly Budget | Annual Amount |
|---|---|---|
| Level 1 | $2,674 | $10,967 |
| Level 2 | $3,995 | $15,982 |
| Level 3 | $5,480 | $21,920 |
| Level 4 | $7,386 | $29,545 |
| Level 5 | $9,884 | $39,535 |
| Level 6 | $11,989 | $47,957 |
| Level 7 | $14,531 | $58,122 |
| Level 8 | $19,427 | $77,709 |
Support at Home Additional Funding
Restorative Care Short Term Pathway
Up to $6,000
Up to $6,000 (16 weeks) for extra nursing and allied health support to help you regain strength and independence after illness, injury, or a hospital stay.
End-of-Life Short Term Pathway
Up to $25,000
Up to $25,000 (12–16 weeks) for additional in-home care for people nearing the end of life to support with palliative care at home.
Assistive Technology and Home Modification
Up to $15,000
Up to $15,000 in funds to spend on assistive technology and/or home modifications (AT–HM) to help participants live more independently and safely by providing tools like mobility aids or physical changes to their homes, such as grab rails or ramps.
Book a free 15-minute consultation
Let’s map your Support at Home plan and get your roster working for you.